To be fair, my second email is spurred on by the fact that you and Jeff have talked about how great they were about replacing lost books without a second thought, or how quick they've shipped one simple trade. I mean, the last trade was released on May 20th and it has been like that status since that time....so....wha da fug, ya know?
I just don't like being ignored, more than anything.
I hear ya, buddy
But as you picked monthly shipping, the release date of that last trade is out the window. Even if it was released on the first week of May, you were not going to have it shipped until the 28th. I didn't get my non-lost books
until that Saturday, the 31st. So in essence, your lost books are only 10 days late.
Plus, as good as DCBS is ... well, how good they usually are ... with everything, they are a little slow on email replies, taking about 3 working days sometimes to get back to you. So if you sent your first e-mail on Thursday or Friday, they honestly may not have even seen it yet (I really don't think they turn the computer on during the weekend).
Now that reponse time is admittedly slower than one would want or expect, but as they have always ... and I mean ALWAYS fixed any problem I have had (adding books I changed my mind about and now want to get even when it is two months later, replacing a damaged book (the corner got caught in the packing material and bent) and even canceling Batman Eternal 5-8 for me ... even though as a preorder, they didn't have to) AND because when all is said and done, this is comics we're talking about, not my medication or something important ... and they have fantastic prices on those said comics, I have always let the slow e-mail correspondence slide. It's just a wait.
Worry not, young friend, they WILL fix the problem and they will NOT screw you out of your $7.
... well ... not anymore than they already have by losing your order.
